MTN

I am extremely and utterly disappointed in the service I have recieved with MTN. It is absolutely appalling. Money was transferred into my MTN contract account by mistake. I called in for them to do the refund back onto that account. However, still I have not heard anything or anything has been done. Even the time I started to log this query, I was pulled from pillar to post. All the documents that they have requested have been given to them. I just called now to check if it was finally processed, after 3 weeks already when this query was logged. All I got from them is ‘we still looking into the matter’. What bull**** is that? If MTN could not process my refund then they should have said so from the very beginning. I asked to be notified of any happenings regarding this matter, but I find myself having to call MTN. There is no communication from them. I am very disappointed. Nx