LS
Liezl S
1 reviews | Active since Apr 2018
21 Sept 2018, 11:15
Mtn
I was advised by MTN and WASPA that Vu-clip Vodafone Vodacom has been charging me subscription fees on one of my contract phones for MTN although I have not subscribed to anything. I am a MTN user. This is ******* and my subscription must be cancelled and the money refunded since inception.
I phoned MTN and had no luck with them. I was told that this was a Vodacom problem. was then advised that this is indeed an MTN problem. MTN has been giving me the run around all day. Someone needs to cancel this subscription and refund the money as I have just received another sms that my subscription has been renewed??!
This is ridiculous . Cancel this and refund me immediately.
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Replies (2)
MTN South Africa's replyOfficial
25 Sept 2018, 13:45Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's reply25 Sept 2018, 13:45
Official
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
26 Sept 2018, 11:06Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
For more information on the services received or any refunds, you may contact the content provider directly. Kindly note that these service are not part of MTN services.
To view or cancel any WASP subscription dial *136*5# and select content services then follow prompts.
There are currently no active subscriptions on your line.
We would like to assure you that we are actively working to improve our service levels.
Warm regards
SizweSchoeman
Best regards,
MTN South Africa's reply26 Sept 2018, 11:06
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
For more information on the services received or any refunds, you may contact the content provider directly. Kindly note that these service are not part of MTN services.
To view or cancel any WASP subscription dial *136*5# and select content services then follow prompts.
There are currently no active subscriptions on your line.
We would like to assure you that we are actively working to improve our service levels.
Warm regards
SizweSchoeman
Best regards,