MTN

Item: MTN South Africa
Rating: 1
Author: Hester G

I feel it unfair for MTN just to change their billing period as they like - now all of a sudden I sit with and arrears account - my billing period since I had my contract was always from the 7th - now without my consent or any notification its changed to the 17th and I have an arrears account - that does not fit into my budget - I wish I can tell you to go to hell

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

28 Aug 2018, 08:47

Good day Hester,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that it is a requirement for MTN to bill you in advance. To correct this, a credit was passed on your 26 July 2018 invoice for the amount of R686.08 (excl vat). Your next amount due is R936.35.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's reply28 Aug 2018, 08:47

Official

Good day Hester,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

Hester G's updateReviewer Update

28 Aug 2018, 09:31

Thanks for getting back to me how ever the consultant I spoke to this morning showed no compassion or were helpful! Thanks again to

Hester G's update28 Aug 2018, 09:31

Reviewer Update

Thanks for getting back to me how ever the consultant I spoke to this morning showed no compassion or were helpful! Thanks again to

MTN

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