DH
Dhanveer H
1 reviews | Active since May 2018
10 Aug 2018, 10:48
MTN
I have had an outstanding balance- yes I know. Yet you suspended the account whereby I can’t even call your 135 number To speak to a sales and services provider. Although this is the case you have no right to suspend access to suspend my resource to call your service centre at least !
After my outstanding balance is paid - I am going to change service providers!
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Replies (2)
MTN South Africa's replyOfficial
10 Aug 2018, 11:06Good day Dhanveer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note That we do offer an alternative to contact our call centre. You may call 083135 if you are calling from a landline or an alternate service provider. Please note that this will not be a free call if called this way.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply10 Aug 2018, 11:06
Official
Good day Dhanveer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note That we do offer an alternative to contact our call centre. You may call 083135 if you are calling from a landline or an alternate service provider. Please note that this will not be a free call if called this way.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
10 Aug 2018, 11:06Good day Dhanveer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note That we do offer an alternative to contact our call centre. You may call 083135 if you are calling from a landline or an alternate service provider. Please note that this will not be a free call if called this way.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply10 Aug 2018, 11:06
Official
Good day Dhanveer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note That we do offer an alternative to contact our call centre. You may call 083135 if you are calling from a landline or an alternate service provider. Please note that this will not be a free call if called this way.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,