mtn

recently my phone screen broke.. knowing that my phone was insured i went to the mtn store in randburg square to ask the way forward.. the agent there advised to wait a period of 3months before claiming which i did.. after three months i claim for my phone only to hear that i was suppose to claim after 24hours after the accident.. i explain about the advised given and i was told to get a letter from the agent at the store which i got.. from than i have been back and fourth with mtn since than and paying for a phone i dont use.. mtn nor the guy at the store is sorry for the wrong info given nor the fact that i had to play middle man running back and fourth between the store and the call centre..This process has drained and i cant wait for my contract to end.. i have had the worse experience ever from mtn and never wish to have a contract with them again.. they are just making money from people knowing that they will never pay for repairs or even stole phones.. i am a single young mom who doesnt have money to waste..