ZN
Zama N
1 reviews | Active since Aug 2016
11 Jul 2018, 13:40
MTN
I am very disappointed with the service from my MTN contact as my phone was soft locked/ handed over to the legal department. Last week Tuesday I made the payment to MTN and have requested for my line to be activated as the turn around time given was 48hours of which it has now been almost a week. The team as well as the management are still unable to assist me when I phone the call centre. I must say this is unacceptable as to have a query unresolved for so long, not the greatest service for such a company. I have no words to express my frustrations at this point.
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MTN South Africa's replyOfficial
11 Jul 2018, 19:15Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply11 Jul 2018, 19:15
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,