MTN

“I have upgraded in April 2018 at the MTN Store in the Loch Logan Waterfront Bloemfontein to an LG G6 deal phone with monthly subscription of R 549.00 on the MTN Made for Me M package.

Since I have upgraded MTN has demanded payment in the amount of R 705.12 for the subscription. I went twice, May and June 2018, to the store where I upgraded only to find out that they “are not MTN” and cannot access my statements or tell me why the amount is so much higher than advertised. All they keep telling me is that it must’ve been loaded wrong on MTN’s sided and that MTN will credit my account once it has been resolved.

I have further been advised to contact MTN directly and enquire about the problem. When I contacted MTN I was told that I am still paying for my previous contract, which was an Iphone 6S for an amount of R 156.12, and that I am paying for the contract as well and they can do nothing to help me as I have not cancelled my previous contract.

I find this totally unacceptable seeing as the purpose of upgrading is that they will swop the previous contract with the new one. It should be MTN’s responsibility to cancel my previous contract and implement the new contract. Mtn now refuses to refund me for a clear fault on their side and further refuses to adjust my contract that I only have to pay one subscription.

Mtn further never sends me a statement so that I can see what amount is outstanding and how its compiled. According to the branch in the Waterfront MTN is not implementing the discount as per advertised and that they are billing me extra for data used.The client services at the waterfront branch at MTN is horrible... once i am finished with this contract i will never do business with MTN again. the refrence they gave me is REF1- ********** 2817 telling me the problem has been resolved when clearly nothing has been done to it.

I am at a loss of how to resolve this problem seeing as MTN advertised one package and now expects me to pay extra due to their own staff not doing their jobs properly.

I would really like any help to resolve this issue and get my money back that was paid extra or at least speak to someone that is able to help me. I cannot be held liable for 2 contracts seeing as the new one replaced the previous one. It is the first time I ever came to hear that I should cancel the previous contract myself before I can upgrade otherwise there are 2 contracts running. so basically MTN has charging me al these years for all my contracts once i have upgraded to the next one.

I really am a unhappy client with MTN and their services.

Regards” Veronica - **********