MTN
A friend of me had an account at MTN his monthly payment did go through but at the end of month they switched off his service for no reason and cant do anything with his phone this is going on for a week now while the MTN people say they can't help him. Bad service
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MTN South Africa's replyOfficial
19 Jun 2018, 09:29Dear Francois,
Thanks very much for your feedback. I'm very sorry to hear that you and friend weren't completely happy with your experience with us.
Will you please supply me with his contact details so I can touch base with him address his concerns accordingly. Kindly forward the details to *** so I can resolve this matter asap.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future. If you have any additional questions or wish to discuss this matter further, please don’t hesitate to contact me on my directly.
Thank you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply19 Jun 2018, 09:29
Official
Dear Francois,
Thanks very much for your feedback. I'm very sorry to hear that you and friend weren't completely happy with your experience with us.
Will you please supply me with his contact details so I can touch base with him address his concerns accordingly. Kindly forward the details to *** so I can resolve this matter asap.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future. If you have any additional questions or wish to discuss this matter further, please don’t hesitate to contact me on my directly.
Thank you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,