JM
Julandi M
1 reviews | Active since Oct 2017
28 May 2018, 15:32
MTN
I had a contract for how many years with MTN which my mother is using. She always complains about her airtime that just disappear. We unsubscribed and deleted all content services and still her airtime of R110 disappear within a few hours. I need answer why this is happening.
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MTN South Africa's replyOfficial
29 May 2018, 20:26Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming the account number for the complaint.
A***:
We have checked the system and picked up that the airtime received on monthly base are used against content usage. The content usage was MTN LOADED and MTN SA - CMO MTN PLAY 2. We have sent the request to the MTN loaded team to remove this service for you.
Kindly be advised that any services used on the sim card will be charged to the account or against the airtime received, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. or via the INTERNET MTN do not credit the account for any content charges. OR for airtime lost.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply29 May 2018, 20:26
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time on line confirming the account number for the complaint.
A***:
We have checked the system and picked up that the airtime received on monthly base are used against content usage. The content usage was MTN LOADED and MTN SA - CMO MTN PLAY 2. We have sent the request to the MTN loaded team to remove this service for you.
Kindly be advised that any services used on the sim card will be charged to the account or against the airtime received, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. or via the INTERNET MTN do not credit the account for any content charges. OR for airtime lost.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,