MTN
My phone was blacklisted by MTN without my consent.At no time did I request a blacklisting.So thanks to useless MTN I cannot use my phone for 3 months.Debit order is pd every month.So what now???A pathetic situation
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MTN South Africa's replyOfficial
08 May 2018, 23:38Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that a request has been sent to out technical division to assist with the un blacklisting of device to then test and advise. Once feedback is received a call back will be done to confirm and advise what had happened.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply08 May 2018, 23:38
Official
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that a request has been sent to out technical division to assist with the un blacklisting of device to then test and advise. Once feedback is received a call back will be done to confirm and advise what had happened.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
's updateReviewer Update
09 May 2018, 09:22Really?I have just received a mail from Londiwe Nyathikazi advising that the phone cannot be unblocked because it was blocked by VODACOM.I have no business with Vodacom at all.Contacted Vodacom who say its a lie.
The incompetence is unbelievable.Do not talk of customer service it doesnt exist.The amount of time spent trying to sort this out for something as ridiculous is absurd.
SO MY PHONE IS BLOCKED FOR NO REASON AND MTN ARE BLAMING VODACOM WHO KNOW NOTHING AND HAVE NOTHING TO DO WITH IT.ONLY IN AFRICA.
SUMMONS TO FOLLOW.
's update09 May 2018, 09:22
Reviewer Update
Really?I have just received a mail from Londiwe Nyathikazi advising that the phone cannot be unblocked because it was blocked by VODACOM.I have no business with Vodacom at all.Contacted Vodacom who say its a lie.
The incompetence is unbelievable.Do not talk of customer service it doesnt exist.The amount of time spent trying to sort this out for something as ridiculous is absurd.
SO MY PHONE IS BLOCKED FOR NO REASON AND MTN ARE BLAMING VODACOM WHO KNOW NOTHING AND HAVE NOTHING TO DO WITH IT.ONLY IN AFRICA.
SUMMONS TO FOLLOW.