SR
Shaun R
1 reviews | Active since Mar 2014
10 Dec 2019, 07:49
MTN - 25 Years
MTN gives their times for Night Express as 00:00 and 05:59. Unfortunately its not true...Its not the first time that they have taken from my normal data instead of night express...If you do bother phoning in, they will apparently look into it as the reports are not available as yet...And no they will not get back to you. So do yourself a favor before surfing...check your balances and write it down...or be *****ed.
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Replies (2)SR
Shaun R's updateReviewer Update
10 Jan 2020, 08:58Apparantly MTN as changed their Night Express times to 00:00 and 4:59...Thanks for informing your customers.....not?
SR
Shaun R's update10 Jan 2020, 08:58
Reviewer Update
Apparantly MTN as changed their Night Express times to 00:00 and 4:59...Thanks for informing your customers.....not?
MTN South Africa's replyOfficial
02 Mar 2020, 08:40Good day Shaun R,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that our night express times have in fact changed to 00h00 to 04h59. SMS' were sent out to all affected numbers.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that our night express times have in fact changed to 00h00 to 04h59. SMS' were sent out to all affected numbers.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply02 Mar 2020, 08:40
Official
Good day Shaun R,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that our night express times have in fact changed to 00h00 to 04h59. SMS' were sent out to all affected numbers.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that our night express times have in fact changed to 00h00 to 04h59. SMS' were sent out to all affected numbers.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,