DT
Daniël Thesner
1 reviews | Active since Aug 2017
26 Mar 2018, 09:11
MTN
I had a problem and my account was in arrear and a week after i skipped a payment and made arrangements a paid my acc in full. I made a mistake on my my reffrence number and called in imidiatly en sent in the proof of payments. Two WEEKS after this nothing has been done about this. Nothing. This is another agent telling me this. So i had to do wvery thing over again. I have. Been a client of MTN for over 13 years and this is what happens to old clients. I think me and my family and friend are moving to another provider seeing this is the way old clients get treated.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
26 Mar 2018, 09:48Good day Daniel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that if the reference number on your payment was incorrect, this would need to be resolved by your bank. The reason for this is that we cannot remove payments made to an incorrect line and place it to the correct account. In the mean time, we will send a request through to our banking department to see if they are able to assist.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply26 Mar 2018, 09:48
Official
Good day Daniel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that if the reference number on your payment was incorrect, this would need to be resolved by your bank. The reason for this is that we cannot remove payments made to an incorrect line and place it to the correct account. In the mean time, we will send a request through to our banking department to see if they are able to assist.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
DT
Daniël Thesner's updateReviewer Update
26 Mar 2018, 16:34No the refference number has got nothing to do with the bank! Its a eft to you just the last digit needs to change thats it i did it early enough to contact mtn to rectify the problem but if your agent did it immidiatly this problem would not exist! Thats what im About! Seriously. Do you think im this stupid!? Jeez no im sick and tired of “proffesional” replys that makes you look good. The problem i have is that your agents did not do there work! Get it? Got it? Good..... i will go to social media eith this and i will turn my debit order around if you charge me for something i already paid.
DT
Daniël Thesner's update26 Mar 2018, 16:34
Reviewer Update
No the refference number has got nothing to do with the bank! Its a eft to you just the last digit needs to change thats it i did it early enough to contact mtn to rectify the problem but if your agent did it immidiatly this problem would not exist! Thats what im About! Seriously. Do you think im this stupid!? Jeez no im sick and tired of “proffesional” replys that makes you look good. The problem i have is that your agents did not do there work! Get it? Got it? Good..... i will go to social media eith this and i will turn my debit order around if you charge me for something i already paid.