MTN

I paid my account on the 27/02 the full amount using the same reference ive used for two years, I then received a sms around the 03/03 informing me my account has not been paid. I called Mtn on the 03/03 to sort this and got nowhere, between then and now ive sent about six emails with proof of payment and a bank statement attached, ive created two queries on the mymtn website one today the other around the 13/03 to which ive received no reply. My services have been suspended for a week even-though ive asked Mtn not to suspend as they have not allocated the payment and I have not received my data or minutes so I guess im paying for no reason other than to be utterly annoyed and unreachable on a mobile phone. This is not the first time ive had problems with Mtn but at least it will be the last as im canceling my contract and moving to another network.