vM
veronica M
1 reviews | Active since Mar 2018
13 Mar 2018, 17:39
MTN
I won a prize via Spin n Win about 2 months ago. A consultant called me to arrange delivery of the prize. I have made countless phone calls to MTN but the staff is not helpful at all. I am being sent from pillar to post.
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MTN South Africa's replyOfficial
13 Mar 2018, 23:15Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply13 Mar 2018, 23:15
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,