MTN
I'm so annoyed with MTN I have a top up 200 contract, yesterday they loaded the R200.00 airtime before I could even use it R50 was missing I then called MTN and I was told the R50 is "reserved "? without my permission. This morning I checked and it was showing I just checked again and its gone and I swear calling MTN is useless because the call centre agents are CLUELESS
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MTN South Africa's replyOfficial
22 Feb 2018, 22:15Good day Khanyi,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of the airtime reservation. We completely understand the frustration it causes.
The airtime is reserved for future Internet usage and your back-end app's that are running. To free up the reserved airtime, you can refresh your device or switch your mobile data off.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply22 Feb 2018, 22:15
Official
Good day Khanyi,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of the airtime reservation. We completely understand the frustration it causes.
The airtime is reserved for future Internet usage and your back-end app's that are running. To free up the reserved airtime, you can refresh your device or switch your mobile data off.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
's updateReviewer Update
23 Feb 2018, 07:05I dont leave app's running NOR do I use mobile data I'm ALWAYS on my house wi-fi you guys know nothing about IT and are scripted hence you dont listen you give the most possible answer to a questions.
's update23 Feb 2018, 07:05
Reviewer Update
I dont leave app's running NOR do I use mobile data I'm ALWAYS on my house wi-fi you guys know nothing about IT and are scripted hence you dont listen you give the most possible answer to a questions.