SR
STEPHANIE R
1 reviews | Active since Feb 2018
08 Feb 2018, 14:52
mtn
i upgraded my contract with mtn on the 2018/01/08 and there was a mixed up with the upgrade,i phoned last week and was told by the 2018/02/09 it with be sorted out and then phone mtn on 2018/02/07 and was told that no one to do the return and there was 150 return outstanding still to do and there be someone to be appoint next week to do the quries. i am really upset about this issue
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MTN South Africa's replyOfficial
09 Feb 2018, 11:26Dear Stephanie,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department's management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply09 Feb 2018, 11:26
Official
Dear Stephanie,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department's management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,