1 reviews | Active since Dec 2017
My late husband upgraded his contract in October and sadly passed away in November 11. He had my contract as well as his own in his name. I went the following week to mtn with all his documents death certicate I'd and all contract equipment given ie. S8 and gear watch returned all this and said to please move my number on to my own contract and cancel his. I have been in over a billion times to sort paid over 3 and a half thousand on my number as they constantly cut me off. I have no data or airtime. I went into man today to be told I owe 35 thousand for cancellation of my dead husband contract and will not move my number and blocked my contract. Beware mtn users. 3 months later millions of forms signed the buck keeps getting passed on and billing continues on a dead man's life. It's sick and disgusting.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our sincere empathy for the passing of your husband Mr Stojilkovic.
With the ID number ***0****5 cell number *** is connected with your ID information and not linked with the late account holder account. (A***).
Please can you assist us with the account number for late Mr Stojilkovic to see if this contract is cancelled.
Your account is not suspended or in arrears.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our sincere empathy for the passing of your husband Mr Stojilkovic.
With the ID number ***0****5 cell number *** is connected with your ID information and not linked with the late account holder account. (A***).
Please can you assist us with the account number for late Mr Stojilkovic to see if this contract is cancelled.
Your account is not suspended or in arrears.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
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