MA
Megan A
1 reviews | Active since Jan 2018
15 Jan 2018, 11:38
MTN
With my contract I took a Sony which gave trouble. I was told to pay R350 to send it for repair. I was told that Sony had pulled out of SA & that it was my problem. I was given a number to phone, no answer. My questions are when you take out a contract who is it with?
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
17 Jan 2018, 23:27Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact the repair center on *** and speak to the repair supervisor to get clarity on this.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply17 Jan 2018, 23:27
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact the repair center on *** and speak to the repair supervisor to get clarity on this.
Kind Regards,
Alice van der Merwe
Best regards,
MA
Megan A's updateReviewer Update
18 Jan 2018, 11:44Spoke to the repair centre as told to do so by MTN. Surprise, surprise, they cannot assist. When I took out this contract I was not informed that this would be the case with Sony. Phaphamang from repair centre told me Bluff branch could have taken my cell phone in and sent it to Sony for repairs. So glad all calls are recorded.
MA
Megan A's update18 Jan 2018, 11:44
Reviewer Update
Spoke to the repair centre as told to do so by MTN. Surprise, surprise, they cannot assist. When I took out this contract I was not informed that this would be the case with Sony. Phaphamang from repair centre told me Bluff branch could have taken my cell phone in and sent it to Sony for repairs. So glad all calls are recorded.