1 reviews | Active since Aug 2016
MTN
I upgraded my contract in April 2017, at Maponya Mall MTN. Firstly service was poor. Consultant didn't bother to check if my current SIM card would fit my new hand set, therefore had to go back to the store to sort that out. Secondly I have been billed the incorrect amount since May 2017, I have been back to the store countless times to correct this and I am fed up now. I have used MTN since 1999 and not once did I ever think of porting but now I definitely am. To think they are the even the first debit order to go off every month....
Good day Kobi,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please forward a copy of your signed contract to *** with a detailed description of the issues you are experiencing in order for the error to be corrected and any refunds owed be sent to you should there be any.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
Good day Kobi,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please forward a copy of your signed contract to *** with a detailed description of the issues you are experiencing in order for the error to be corrected and any refunds owed be sent to you should there be any.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,