Mtn
Hi there I just experienced very very bad service with mtn call center they so rude on the phone and head office they never reply to not even one of my emails ,I was overcharged on the 1st November 2017 for amount of R1565.73 and even today I haven't received my money from mtn
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MTN South Africa's replyOfficial
13 Nov 2017, 07:28Dear Zanele,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself and our Head office team so I can review this matter and resolve as soon as possible. Please email the correspondence to ***
Looking forward to resolving this matter for you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply13 Nov 2017, 07:28
Official
Dear Zanele,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself and our Head office team so I can review this matter and resolve as soon as possible. Please email the correspondence to ***
Looking forward to resolving this matter for you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,