ML
Mari-Lu Lotter
1 reviews | Active since Oct 2017
17 Oct 2017, 11:07
MTN
On Saturday, 14.10.2017 I went to MTN in Mountain Mill Mall, Worcester for an upgrade. I to take a current deal that contains of a Samsung S8 + Samsung J5 Pro for R679/month. The consultant inform us that they don't have stock of the J5 in store at the moment. We confirmed they can let us know as soon as the stock arrived.
Today my husband went to the store regarding the J5 and the consultant story changed all of a sudden. She said she told us that if we take the Samsung S8 on Saturday we will loose the deal. That didn't happen at all. If that was clearly said to us we would've have taken the Samsung S8 and waited till the store got stock of the Samsung J5.
We are very unhappy, because we signed on a specific deal and now MTN changes its story!
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
18 Oct 2017, 22:40Thank you for your post,
We apologize for the inconvenience that you have experienced with stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply18 Oct 2017, 22:40
Official
Thank you for your post,
We apologize for the inconvenience that you have experienced with stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
ML
Mari-Lu Lotter's updateReviewer Update
20 Oct 2017, 14:02Mr Ramaboka
Thank you for replying.
Can you please confirm in which way you will make contact with us. Will we still be getting the Samsung J5? We've also mailed Customer Care and have the *** but haven't receive any reply since my husband give consent.
We really feel wronged and are very unhappy about the way MTN treats us. We have 4 contracts at you guys.
Regards
Pieter & Mari-Lu Lötter
ML
Mari-Lu Lotter's update20 Oct 2017, 14:02
Reviewer Update
Mr Ramaboka
Thank you for replying.
Can you please confirm in which way you will make contact with us. Will we still be getting the Samsung J5? We've also mailed Customer Care and have the *** but haven't receive any reply since my husband give consent.
We really feel wronged and are very unhappy about the way MTN treats us. We have 4 contracts at you guys.
Regards
Pieter & Mari-Lu Lötter
ML
Mari-Lu Lotter's updateReviewer Update
31 Oct 2017, 11:33On 20 October I rep**** privately to Mr Ramaboka but didn't reply on my questions. MTN doesn't respond to any of our emails.
We are very disappointed about MTN's response regarding our complaint!
ML
Mari-Lu Lotter's update31 Oct 2017, 11:33
Reviewer Update
On 20 October I rep**** privately to Mr Ramaboka but didn't reply on my questions. MTN doesn't respond to any of our emails.
We are very disappointed about MTN's response regarding our complaint!