RR
Richard R
1 reviews | Active since Oct 2017
05 Oct 2017, 09:49
MTN
Good day On the 23rd of June 2017 i upgrade from a S4 Samsung to a S8 Samsung and with it was supposed to come the Accessory Kid with but nothing. MTN couldn't find the rewards app on my phone and we contacted Samsung call centre and they said that we must mail it to them. After a month or two they send a mail back saying the promotion ended and there's nothing they can do. What sadden me was the fact that MTN couldn't even help me. So please help me
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MTN South Africa's replyOfficial
05 Oct 2017, 13:53Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the Regional managers to intervene here, we have requested that the store check if you did qualified for the kid at the time with the upgrade, if this is the case the store need to assist you with the Accessory Kid.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply05 Oct 2017, 13:53
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the Regional managers to intervene here, we have requested that the store check if you did qualified for the kid at the time with the upgrade, if this is the case the store need to assist you with the Accessory Kid.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,