MTN *****

I discovered a *****ulent transaction on my bank account this week. It was a debit order from MTN-SP. The debit order was signed in December 2025 and related to a data account. The sale and resulting debit order was done through an online channel. When i spoke with MTN they were very reluctant to give me and information about the transaction even though I was *****ulently paying for it. I asked them for the contract, they said no. I asked for the email address provided...they said they can see the email did not work. I asked them where is the RICA process. All I got is a consultant who was chewing in my ear. Very unprofessional and really shocked how easily this ***** was committed. I am now being put through the ringer to get this transaction canceled....affidavit, certified copies of ID...and a 21 day wait. Very ironic. Why is this care not taken at the time of the sale to protect consumers?