MTN

I’m a long standing MTN client Il upgraded my contract on 15February 2021 through MTN direct to an iPhone 12 Pro Max 25gb and monthly installment R1079. 00 . I received my iPhone on 24 February 2021. Upon opening I discovered it’s the wrong iPhone which was a iPhone 12 mini I contacted MTN immediately and explained the incorrect phone was delivered I was then instructed to take to my nearest MTN store and swap if for the correct fone I immediately went to MTN Blueroute mall where I was told it cannot be exchanged at the store and it must be returned to the warehouse and upon receiving it will be cancelled on the system. 200 calls and 34 days later still nothing . I spoke to retentions about 200 times whereby it will be escalated nothing happened. I called again on Wednesday I was told an email was send to MTN direct on the 12th of March to the consultant who did the upgrade to get the RA from the warehouse and update it on the system the consultant just ignored the email from 12 March to 25 March . I then asked the name of the person and his no do I can deal with him directly and sort it out . I got the details called MTN direct and spoke to Chris Govender who in informed me that Joshua wynberg was on a call I then explained to Chris what’s going on and he said he will escalate it and send an email to their supervisor who will contact me . Which also never happened so it’s I get a sms from MTN informing me that I need to pay R1332 by Friday. Which i must pay for a account / phone I never received which I was quoted R1079 per month now the amount is R1332 how is that possible. MTN customer is petetic