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Arlene W
1 reviews | Active since Feb 2020
10 Feb 2020, 13:37
MTN
I took out a Phone on contract and after 5 months the phone started giving charging problems. I took the Phone to MTN on the 5th of January and i am still waiting for them top send the phone to the supplier. everyday my husband call to do a follow-up but they can never say when the phone will be delivered to the supplier. This is the worst service i ever got from any other services provider/retail store.
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Arlene W's updateReviewer Update
18 Mar 2020, 13:54The matter was resolved last week friday. 13.03.2020. it took MTN 2 months and a few days to replace a contract phone. When we take out new contracts or upgrade they are quickly to assist but when it comes to service delivery and meeting the customers needs they most of the time fail to do so.
AW
Arlene W's update18 Mar 2020, 13:54
Reviewer Update
The matter was resolved last week friday. 13.03.2020. it took MTN 2 months and a few days to replace a contract phone. When we take out new contracts or upgrade they are quickly to assist but when it comes to service delivery and meeting the customers needs they most of the time fail to do so.