1 reviews | Active since Sept 2013
MTN 2 MONTH *********** AND DISGUSTING BEHAVIOUR
The biggest problem started in September when I had to change my debit order date from the 25th of September 2021 to the 1st of October 2021. The reason for this change was because of changing jobs and final salary being released on the last day of that month. The debit order was successful on the 1st. I then called to revert the debit orders back to the 25th of every month starting from October. I called MTN on the 2nd of October and was told that I could only change the debit order date on the 17th. This had already caught me by surprise. I called on the 17th and was told that the debit order is scheduled for the 25th of October. Guess what???? No debit order and we have now reached December and can confirm that MTN is *********** at resolving this matter. I'm now 2 months in arrears and want to pay but unable to do so.
I've been calling MTN almost every day for the last 2 months and no resolution to this matter.
HIGHLY DISSAPOINTED BY MTN!!! DISGUSTING!!!
What does one have to do just to make a payment????????
