MTN

I am writing to formally raise a complaint regarding an unresolved issue with MTN that has affected my credit profile and caused me significant frustration and inconvenience.

In 2023, I app**** for a contract with MTN. I was informed that I only qualified for a SIM card, which I explicitly declined. I requested that the application be cancelled.

Despite this, I received a SIM card five days later, which I never requested nor activated. I immediately went to an MTN store to return the SIM card, expecting the matter to be resolved. To my surprise, I was later invoiced for six months of service on a contract I never agreed to or used.

Lawyers contacted me demanding payment. Although I explained the situation and reiterated that I had not used the service, they told me it was out of their hands and that I should speak to MTN.

To avoid further complications, I reluctantly paid the outstanding amount in February 2025. However, eight months later, this account still appears as negative/bad credit on my name, severely affecting my credit score.

I have attempted multiple times to get assistance from MTN to clear this from my name, but no one has provided any help or resolution.