SR
SHIRLEY R

1 reviews | Active since May 2018

21 Feb 2024, 09:44

MTN

MTN is a ****. I took out a Wifi contract with MTN contact was told that my contract expires the 17th February 2023. I called the call Centre before the 17th Feb 2023 to cancel the contract. I was told to go to the nearest MTN Store to go hand in my the Router, I went to the MTN Store on the 16th February 2023. When I got to the MTN store they told me that I have one of the old routers its one that is already paid for and it belong to me I can do what ever I want with it. The gentleman that was assisting me told me to wait for the 3rd of March 2023 to cancel the contract if he cancels the contract on that day it will just be pending on the system but all along they were playing me they wanted to buy time so that I fall on the new contract I received my Bill Statement on the 17th February saying I now owe MTN R768 from paying R278,97 monthly. They just randomly increased my premium to R768 but they are responsible for delaying my cancellation and made it on purpose so that they can charge me more. How can I pay R768 for data that doesn't even last a month their Data only lasts for 4 days. it get loaded on the 1st Day of every month on the 4th day I already get an error that I have reached my Data limit.

MTN is a **** and they employed ****** and *******

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