MTN :-(

30 December 2019 I went to renew my contract for a further 2 years. I was offered the following package which I agreed on and never got. Contract Summary: 24Mth MTN Made For Me XS @*** CT 00595

I should not be penalised for a mistake that MTN's representative made when loading the new package on the system.

Instead after much correspondence to Customer Care and 3 visits in person to MTN Northgate I have eventually got a contract that is now costing me R219.00 pm instead of R199.00 pm. This will cost me an extra R480.00 over 2 years. Nice one MTN!

On the 29 February I was debited R325.42 instead of R219.00 have now eventually received a credit for R83.87 which I only received 30 April. Credit should have been R106.42 shortfall of R22.55 is for Itemised billing which I did not want.

On 31 March I was debited for R241.55 instead of R219.00. R22.55 itemised billing again charged.

On the 31 December 2019 I was debited with R184.55 instead of R173.73. Overcharged R10.82 ??

On 31 January 2020 I was debited R184.55 instead of R173.73. Overcharged R10.82 ?? My previous contract had been R173.73 pm. Why was it increased by R10.82 for the last 2 months of the contract??