1 reviews | Active since Sept 2021
Mtn
I have taken a contract with mtn through Mondo and the agreed contract was 30 GB for R149 all net and you can share this data I agreed to it because that is what I needed but that was not what I was billed. I was billed R299 for some data I didn't even use because it was too much for me when I queried this and asked for an audio proving that I agreed to this contract they said and that it will take 3 to 5 working days to get back to me I waited and they never called. I called again and they said their investigation came back in my favour they saw that I qualified for that package and went ahead with it without communicating with me I then said they must cancel that contract of which they did but I know they owe me for billing me something I knew nothing about. Instead another invoice came back saying I owe R388. I want them to remove this listing from my credit report and pay me back what's being owed to me because they have proven to be a *****. You can't sell someone something and they later decide by the way you qualify for this and go ahead and agree on their behalf without making the customer aware of the changes they have made. You can't gamble with people's pockets like that. I am just one unhappy customer right now.
