MTN

To cancel a contract that expired December 2022, seems to be impossible at MTN. Nobody at any of the three stores I visited every month, the 135 call center or Summer Mobile, seems to be able to cancel it and close it. It stays open and I'm billed for the month. Before they're willing to do anything you have to pay the so called amount in arrears. Once you've done it, nothing happens. The contract is still open and you're being charged the next month again for a contract that finished 8 months ago. It seems Summer Mobile is the biggest problem. Before they confirm that a phone was never delivered at my address and the so called phone is in their store, nothing can be resolved! I stopped paying a couple of months ago, because getting back the money paid for all those months that I had to pay in order for them to even consider paying attention to the problem, seems dim to say the least. At what stage do stop paying for a service and product that you do not have? Not even the threats of being blacklisted is going to make me pay another cent to a company who owes me at least 6 payments for a upgrade that didn't take place. The response at the stores: "We can't cancel it because there's already 2 requests pending for canceling the contract." I mean really.