MTN *****

Hi MTN i have spent two days trying to sort out a ***** case that is impersonalising me using a me. Not only on whatsapp but using the actual number as me. im sick and tired of calling mtn and going to the branch to come to no resolution.Im telling you my number is being used for ***** whether or not im currently using the number should be the last question you actually ask me. I attempted a sim swap yesterday so that i can gain access to the number to delete the whatsapp account connected to that number but unfortunalty the ****mer declined the sim swap. I attempted to suspend the number instead which mtn told me they had but when i get to the store Amanda who works at the Pavillion Mall Mtn tells me she cannot check whether the number is suspended or not and also tells me she cannot help me and i should call the call centre but the call centre told me to go to the store so which one is it. Amanda is rude as **** by the way and i hope you see this. That is not a way to speak to customers when they are dealing with such a frustrating matter the least she could have done was suggest ways to alternatively assist. Ive been with mtn for years and have never come across such a rude consultant who insinuates i dont know what im talking about. she literally was no help. I still need assistance by the way so please do something. And i would aslo like to report Amanda for bad customer service. I will be escalating this matter.