MTN - 16 Phone calls over 2 days!!!

Item: MTN South Africa
Rating: 2
Author: Conrad B

MTN decided to change my voicemail option from voicemail to voicemail light without my consent or knowledge. Between the 6th August 2015 (07h45) and 7th August 2015 (12h18) I contacted MTN Customer service on 173, 16 times to get my voicemail changed back from voicemail light to voicemail. Every call centre agent tells me what I should do. I get off the phone do what I was told just to find out it doesn't work. The last caller told me a technician will call me to resolve, needles to say I received no call. MTN....16 phone calls!!! ....and no solution.

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Replies (1)

MTN South Africa's replyOfficial

21 Aug 2015, 10:06

Hello baasden,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that our system shows that cell phone number *** has voicemail not voicemail lite.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

MTN South Africa's reply21 Aug 2015, 10:06

Official