MTN

Worst , worst, WORST experience in my LIFE dealing with MTN

People, NEVER EVER EVER get a contract with MTN. They will ruin you and frustrate the living hell out you!

MTN overcharged me for a device I never signed for / received for that matter. For 9 months, adding items to my monthly bill as undercover for payment of this device. Probably a staff member manipulating invoices of customers for new device they give themselves.

I've been trying to make contact with MTN from March 2021 regarding this. NO MANAGER WILL PHONE YOU BACK ON REQUEST. The line 135 is useless, the customer care agents laugh at you and does not attend to your requests at all. I still have no invoice / statement for the so called outstanding amount in question.

When I ask for feedback on my query / complaint raised. Then I get the same response everytime ....

"Good day Thank you for your email . We sincerely apologize for any inconvenience you may have experienced with our service. Please note a ticket is logged with our billing team for investigations as per below dispute . SR # ***

Kind regards, Emma Mathanjana Legal Department MTN SA Reference Number: ***"

MTN is ruining my credit score with this. Still handing over my account to debt collectors even though they make no effort investigating the overcharged invoices as requested. I did the whole recon of the account myself pointed out EXACTLY where they overcharged me. Basically doing their work for them...and still, MTN does not come to the table with ANY ANSWERS.

The lack of a signed order for a new device is clear evidence that MTN is charging me for incorrect items. Therefore MTN not supplying me with any updated Invoices and Statements since March 2021.

I've been with MTN for over 8 years now and this is how I am treated. Overcharged and ignored and ruining my credit score.

Honestly just fed up and beyond patient with MTN. Worst service provider EVER