MTN 135 PATHETIC

Called MTN on 135 to process an upgrade on the 23-02-2023, was advised that everything was approved and upgrade to be processed within 48 hours. Today is the 27-02-2023 and its still not done.

This is a simple SIM card only upgrade!!!!but staff is USELESS!!

I have logged 7 different calls to customer service with 7 different stories ABSOLUTLEY PATHETIC AS IT SEEMS THAT STAFF IS POORLY TRAINED AND COMPLETLY UNAWARE OF WHAT IS GOING ON.

There are also no supervisors or teamleaders available to assist.

Been with MTN for the past 15 years and never experienced such *******.!!!

NUMBER IN QUESTION IS *** PLEASE CONTACT ME ASAP!!!!!!