MTN 135 Call centre continues to be useless.

What a horrible continued experience with MTN . I was de*****ed of R15k in data.I was lucky enough to intercept the ********** and not have them transfer 623GB of data that I still have on my phone. I have been calling MTN every second day for feedback and assistance to resolve this matter and each calls ends in me being transferred to an irrelevant department or me having to submit documents that have been submitted 3x already. Each call centre agent I have spoken to (Muntshi Mapodzi , Nondumiso Xulu, Anna Shibambo and the list goes on) have not assisted in anything.

Yet when they will debit my account and I reverse the debit order for the wrong amount I will be blacklisted for non-payment without them taking into account the numerous calls I have been making and following up so that they can take back their data and I can move on with my day .

Instead I am being sent from Pillar to post with so-called escalations. My next resolve is to camp outside their offices and wait for assistance even if this means finding their CEO.