MTN

Highly disappointed in the way they are doing their business. I took out a contract phone with them IPhone 13 I’ve been paying every month and I took out insurance from the first day I had the phone.

My phone got ****** I went in-store and the consultant that helped me said the insurance falls away because I had an other network SIM card in my phone. Firstly when I took out the insurance I explained to the guy that helped me that I got a Telkom contract is it okay if I keep that SIM card in my phone and he said yes all to find out now only that if you got a other network in your phone it falls away. I don’t understand because I took out insurance on the phone not on the SIM card so it doesn’t even make sense.

Secondly I’m the one loosing out so I decided let me cancel the insurance because there is no point in having it the phone is gone already so why should I still be paying insurance.

After canceling insurance I took out another phone Iphone13 again. With all this happening I’ve been up and down to the police station telling them that I can see where my phone is as the tracker is on went to mtn again and showed them where the phone is they said straight they can’t help I should go to the police.

I managed to get my phone back went back to mtn and told them see that I took out the second contract because I lost my phone since I got it back I would like to cancel the second contract because it won’t be needed. Consultant telling me I am unable to cancel the contract but it phone was not more then 7 days old not even 24hours imagine. They are busy robbing people first telling me my insurance falls away because of a SIM card. And if you don’t pay they have the energy and time to call and call asking you to pay them but they busy wasting peoples time and money. I can only imagine how many people this has been happening