MTN

I am afraid I have been on the receiving end on very poor service. I have only joined MTN recently from Jan 2020 on a new contract. Firstly I received TWO sims one for data and one for AIRTIME. I requested the DATA sim to be cancelled since I received the mobile handset. We are now in FEBRUARY 2020 and I am paying for the DATA sim card which i am not using at all and it is still not cleared from my account.

My initial call to MTN customer service was on ref *** where the advisor confirmed I should call back within 7 days to complete the cancellation. My second call was on the 27.01.2020 on reference *** where another advisor informed I am speaking to the incorrect team i need to speak to Mobiles Plus.

I am in constant contact with Mobiles Plus who informed only MTN can remove the DATA sim from my account.

If this can be sorted as I am not sure who to contact anymore with regards to this request.

it is an ongoing battle. :-(