MTN

08 November 2022,while on vacation I purchased a Honor X8 smart phone in Middelburg, within 2 months I noticed the phone is warped, I contacted MTN and was told to take the phone to my nearest branch, which is in Richards Bay, however I have taken it to both of my nearest branches and was informed to take it back to the branch I purchased it by, both branches kept referring to the other stating the service is quicker. NONE of the above is true, I have been there twice, now on my 3rd attempt I get told the phone has a crack and it needs to be sent in for repairs before it can be repaired or exchanged due to it being over the 7 day out of box warranty. what has happened to it being within its 6 month warranty and be exchanged due to the phone still being 4months old. There is only 2 months left on the warranty, and its an endless back and forth story which is frustrating.

Very disappointed in MTN as I have been a loyal customer for many years, i Purchased my phone cash and never had any problems. customer service was terrible.