MTN

I’ve been struggling to get help for about 5 months now, from MTN. I have a contract which gives me 120GB every month since December 2020. I’ve had no problems until about July 2022. I don’t get all my data, every month since then it’s been between 70GB- 90GB. I went to MTN at The Grove Mall. The lady told me I don’t understand my contract and started laughing at me with the other employee. I tried to explain that I don’t get all my data and every month I have to pay extra to buy data (about R1000 extra each month). She told me I need to call HQ. I’ve been to the branch in Mall @ Carnival and they said they will investigate the issue and I will receive a case number the next day. I’m still waiting for the “case number” since August. I’ve called HQ and they hung up on me. Called again and they couldn’t help me. I’ve now decided to move to Telkom when my contract ends. I’m very disappointed and frustrated.