MTN: -10 service

Even 1 star is to much. ` I am extremely dissatisfied with MTN’s service. I signed a mobile phone and home WiFi contract, yet the home WiFi has not worked since the day I received it, end of October 2025. Despite paying every month for a service I cannot use, MTN has failed to resolve the issue. I phoned the help line numerous times, only to be left without assistance. Technicians repeatedly sent me to MTN shops, and after visiting four different branches, not one was willing to help—each insisting that only MTN internet technicians could resolve the matter. Furthermore, My address was recorded incorrectly, my e-mail address they captured was not what I gave. Only, After 2 phone calls my e-mail address got fixex. After 4 phone calls they fixed my actual address, yet the problem persists. Tonight, again, the IP address I needed to open would not work—exactly the same as before. Once more I am being sent to an MTN shop, and yet another month passes where I am paying for something I cannot use. To make matters worse, the technicians themselves admit that MTN staff are “lazy” and do not feel like working. While speaking with a technician tonight, she kept sighing and yawning, showing no interest in resolving my issue. I even sent a formal email of complaint earlier this week, but MTN has not bothered to respond. This is unacceptable. MTN must cancel this contract immediately and refund the money debited from my account. It is clear that MTN is failing its clients and is incapable of resolving even basic service issues. In terms of the Consumer Protection Act (South Africa), I am entitled to receive services that are of acceptable quality, fit for purpose, and delivered with reasonable care and skill. MTN has failed on all counts. I therefore demand immediate cancellation of this contract and a full refund of all amounts paid.