1 reviews | Active since Dec 2016
MTN 10 Day return police
<p>Good day,</p> <p>I'm experiencing bad service from MTN in connection with their 10-day return policy.</p> <p>I upgraded my phone and returned it after 8 days because I experienced problems with the phone and was not happy at all.</p> <p>Now when I call to follow up on it and want them to cancel the upgrade they are telling me that the department the phone was send to is closed until 03 January 2017? </p> <p>Can that really be? How long is this process going to take? </p> <p> </p> <p>Not happy with this at all!! </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***