MTN 1-4-1-Loyalty [#***5]
On 10 June 2015 I logged call #***5 with MTN.<br> <br> Briefly, I am still registered for MTN 1-4-1-Loyalty but by mistake I opted out of SMS Communications. How do I opt back in?<br> <br> Not only was their reply extremely late (13 July 2015), they also don't understand my issue. Nomsa, the person that rep****, said I must re-register and gave instructions. I tried and rep**** to her that the system tells me I am already registered.<br> <br> I work in IT and look after our SMS system and I know that when a person opts out, IT needs to go into the suppression list and remove them. Nomsa does not understand this and I am at my wits ends with her ignorance and her delayed replies.
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MTN South Africa's replyOfficial
09 Sept 2015, 09:43Hello CassimY,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
To re register for the sms notifications you need to follow the steps below:
dial *141*9#
press option 6 updates
press option 1 to subscribe to the sms notifications .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
To re register for the sms notifications you need to follow the steps below:
dial *141*9#
press option 6 updates
press option 1 to subscribe to the sms notifications .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
MTN South Africa's reply09 Sept 2015, 09:43
Official
Hello CassimY,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
To re register for the sms notifications you need to follow the steps below:
dial *141*9#
press option 6 updates
press option 1 to subscribe to the sms notifications .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
To re register for the sms notifications you need to follow the steps below:
dial *141*9#
press option 6 updates
press option 1 to subscribe to the sms notifications .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso