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Buhlebomnguni Q

1 reviews | Active since Sept 2020

17 Mar 2023, 10:36

MTN

I decided to go back to MTN after 8 years with other providers and their poor internet connections. Ever since I rejoined it's been a bliss internet wise, but I have an issue with the unknown subscriptions "CineMagic, Gomoji" etc taking my airtime, worst thing is we do not subscribe to these things, you receive a message after they've taken your airtime, not to notify you of the subscription but to say "Thank you for subscribing to CineMagic, with a daily subscription of R4.99" the Gomoji was for R15.00 Everytime before I load airtime, I have to ensure that I check the subscriptions on *123# I really hate this. The worst thing is their non-existent call center, you just listen to the IVR, that doesn't direct you to speak to a "Service Champion" this is pathetic. Next thing is to report the matter to the ombudsman because we are being de*****ed

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