1 reviews | Active since Apr 2016
MTN - *** (#***1)
I had a contract with Altech Autopage who closed and moved my account to MTN. I received a very high statement of R4046.90 in March for my internet. When I phoned the customer service at MTN the consultant told me that because my contract was moved to MTN they removed my limit on the account. When I asked why the gentle man said that is how MTN works. I did send 2 emails to MTN customer service. They send me 1 acknowledgement on my email, but up to now I had no response from MTN. I also send the emails to the operational administrator. I never had a high internet usage in the past. I never received a new contract from MTN after they took over the account from Altech Autopage. I was never informed of changes that took place. They can not keep me responsible for this high account due to changes that they made and not informing me. I am not happy with MTN's service. I will appreciate it if you can help me to solve this problem. Thank you.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Log a new Complaint
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Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Log a new Complaint
REQ:***
