EC
Elizabeth C

1 reviews | Active since Apr 2013

11 Sept 2018, 09:22

MTN ***

I have an experience regarding cell no ********** 214. About two years ago I had a contract on this number with Altec Auto Page. Altec Auto page was taken over by MTN with the excisting contracts of Altec Auto Page. I was not notified of this development. My monthly premium was paid into the account of Altec Auto Page. On several months after the take over the service on the mentioned number was suspended despite being paid to Altec Auto page. Everytime I had to pay several thousand Rands ( R2000, R2000 and R3000) to MTN to have the suspension lifted on this number. This matter was reported many times to Patience at The MTN store at Wonderboom Junction. She alleges that the money was repaid to us but could not give proof of this. Please help to get the money back from MTN.

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Sept 2018, 14:54
Official

Good day Elizabeth,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that the number in question is currently in credit. Kindly advise the account holder to contact us on 135 should he wish to have the amount refunded.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,