MTN

My phone was ****** on Wednesday at about 13h30. I had the SIM blocked. I went to the MTN shop in Greenacres to do a SIM swop and buy a new phone. I was told the activation for the SIM card will be between 2 and 24h. well it is now nearly 48 hours. I have been to the shop several times as well as phoned the customer service desk. All I am being told is that they have escalated the matter and that I need to wait. The phone is still off and my phone is a very important part of my job. I must have a working phone. I am furious with MNT and would like somebody to call me . Hopefully you can get my phone to work to make contact. I would like to cancel my contract with MTN but being the company they are they want to enforce the contract as I signed for it. Not taking into account they are defaulting on the contract as I have no access and they can not provide the service I signed up for. Quick to take money but service is shocking.