NF
Natasha F
1 reviews | Active since Oct 2015
23 Oct 2015, 14:24
mtn 0 out of 10 for service
i was debited for services which I did not receive from mtn. I logged a query yesterday first spoke to katlego who said they can log a refund but was then trf to luciano nottrem the supervisor who was most unhelpful. he was so rude and arrogant did not give me a chance to speak and kept on speaking over me. I advised him that I wanted a refund on the overcharged balance on my account which ne <br> said he will escalate. I will definitely not be recommending you to friends and family
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MTN South Africa's replyOfficial
27 Oct 2015, 12:10Hello natashafortuin,
hank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. Please note that the matter has been
escalated to the call centre management team.
With regards to you query a billing confirmed that the bundles were activated 3 times accordingly via he self-help service.
Best regards
Mantoa
REQ:***
hank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. Please note that the matter has been
escalated to the call centre management team.
With regards to you query a billing confirmed that the bundles were activated 3 times accordingly via he self-help service.
Best regards
Mantoa
REQ:***
MTN South Africa's reply27 Oct 2015, 12:10
Official
Hello natashafortuin,
hank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. Please note that the matter has been
escalated to the call centre management team.
With regards to you query a billing confirmed that the bundles were activated 3 times accordingly via he self-help service.
Best regards
Mantoa
REQ:***
hank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused. Please note that the matter has been
escalated to the call centre management team.
With regards to you query a billing confirmed that the bundles were activated 3 times accordingly via he self-help service.
Best regards
Mantoa
REQ:***