MTMTN Still Charging for Unused Internet SIM Despite Repeated Cancellation Requests

I have repeatedly emailed and called MTN to cancel my unused internet SIM contract. I clearly explained that I am in a financial crisis and cannot continue paying for a service I am not using. Despite this, MTN has taken no action at all.

They continue to deduct money every month, including up to October, completely ignoring my requests and circumstances. Their failure to respond or assist a customer in financial distress is unacceptable and shows a serious disregard for customer wellbeing.