MTM Total Lack of Service Provider
<p>I am supposed to have a contract with them. </p> <p>I checked yesterday and had hundreds of air time minutes left on my contract. </p> <p>I have not made any phone calls since then but have received several</p> <p>my contract should refresh today/tomorrow</p> <p>today I have no airtime left I cannot make any calls</p> <p>there is no online response there is no response on the helpline </p> <p>I HATE MTN!</p> <p> </p> <p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised, MTN revised its current pricing and package structures which includes changes in the carry over rule of minutes, data. The carry-over has changed from 5 times carryover of unused inclusive Airtime to 2 times carryover of unused inclusive Airtime/minutes. For more information please visit www.mtn.co.za
Kindly take note that your invoices are finalised on the 26th of each month, therefore your provisioning date is on the 27th of each month.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised, MTN revised its current pricing and package structures which includes changes in the carry over rule of minutes, data. The carry-over has changed from 5 times carryover of unused inclusive Airtime to 2 times carryover of unused inclusive Airtime/minutes. For more information please visit www.mtn.co.za
Kindly take note that your invoices are finalised on the 26th of each month, therefore your provisioning date is on the 27th of each month.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***